The survey of those in middle management positions or above within the realms of TV and broadcast also found that 96 per cent of broadcasters feel there is a demand from customers for more personalised services. As over a third (34 per cent) of broadcasters currently generate revenue through adverts, offering personalised adverts could help them increase this revenue. Consequently, over a quarter (26 per cent) are currently looking into how to offer these services to customers.
“Our research found that more than half (58 per cent) of broadcasters are investing up to 20 per cent of their budget in trialing new customer content or services as they prioritize personalisation to offer customers enhanced viewing experiences,” said Remi Beaudouin, Chief Strategy Officer, ATEME. “By using technology and the data available to them to tap into this trend, traditional broadcasters will be able to create a tailor-made viewing experience and potentially open up new revenue streams,” he added.
As broadcasters look to adopt the latest technologies, 66 per cent say they would consider moving to the cloud, while 28 per cent have already done so, in a move that would allow them to store their content catalogue more effectively and add more personalised services, as is the case with streaming platforms.
The speed of cloud will also allow broadcasters to innovate faster, using virtual broadcasting to create new one-off channels in a matter of hours to capitalize on events and develop offerings to appeal to more niche audiences. This technology is currently being used by almost two-thirds (60 per cent) of broadcasters, while of the broadcasters not currently doing virtual broadcasting 70 per cent said they will do so within a year. However, despite the use of cloud becoming more commonplace in broadcasting, 44 per cent cited a perceived lack of control over their content as their biggest concern about this development.
“Cloud has been surrounded by many misconceptions over the years which have deterred broadcasters from adopting it. However, as broadcasters get to grips with the potential impact of cloud on their business and the services they are able to offer, we are seeing its adoption increase,” added Beaudouin. “Moving to the cloud will allow broadcasters to adopt new technologies and make more effective use of their data so that they can begin to offer the level of personalisation more often associated with streaming platforms and their algorithms.”