Having moved to IP production in 2017 with Nevion’s help, TV 2 initially chose Nevion’s advanced remote services, in order to leverage the expertise and experience of the SOC’s staff, and focus on its own core-competencies, including content creation. When the COVID-19 crisis developed, TV 2’s decision to virtualize the support and monitoring of its IP media network operations proved to be invaluable as very few staff would have been able to be on-site to maintain the network.
Nevion launched its SOC, in Gdańsk, Poland, in September 2018, in response to the growing demand from broadcasters for additional help with the day-to-day management of their media network solutions. The SOC is now Nevion’s main operational unit for handling 1st line remote support, and backed its 2nd and 3rd line support teams across the world. The SOC also provides proactive remote monitoring, maintenance and troubleshooting services – effectively managing the health of a customer’s media network on their behalf. In addition, Nevion’s SOC provides a catalog of standard reports to customers, so that they too can analyze trends, and monitor system performance and network activities.