David Perkins new manager of service and support at Riedel Americas

Riedel Communications announced that David Perkins has been named manager of service and support for Riedel Americas. Perkins joins Riedel with decades of coaching and leadership experience within technical environments. In this new role, he will oversee the company’s internal technical support and service teams; enhance the processes and practices used to set and exceed customer satisfaction goals; and continue ongoing training around evolving technical service requirements.

David Perkins

Source: Riedel Communications

Prior to joining Riedel, Perkins most recently served as director of client services for Bitcentral. During his eight years with the company, he undertook strategic analysis, training, and projects across the department, and in partnership with sales, development, and product managers, to drive effectiveness across multiple teams.

Perkins previously was director of information technology at First Mortgage of America, where he provided strategic direction for all communications functions, including network, telecom, messaging, and mobility; coordinated validation and automation of support processes; and defined and documented change control process, testing process, and standard operating procedures.

Perkins will be based in Riedel’s Los Angeles offices and report directly to Bente.

www.riedel.net

 

 

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